crixo's Privacy Policy
Protecting your personal information is our top priority — read this policy to learn how we collect, use, and store your data.
crixo ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy describes what information we collect from you while you use our website, how it is used, how long it is retained, and what your rights are.
By registering with or using crixo's services, you are considered to have fully accepted the terms of this policy. If you have any questions, please contact us at [email protected].
What information do we collect?
Identity-related information
When creating an account or verifying your identity, we may collect the following information:
- Full name and date of birth
- Email address and phone number
- National ID card or passport details (for KYC verification)
- Residential address
Financial transaction information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (as required for transactions)
- Transaction date, amount, and reference number
- Balance history and bonus usage records
Technical information
When you use our website, the following is collected automatically:
- IP address and device type
- Browser version and operating system
- Page visit logs and session duration
- Data collected from cookies and similar tracking technologies
Gaming activity information
To improve your gaming experience and ensure responsible gaming, we record:
- Betting history and preferred game information
- Win and loss records
- Self-exclusion or limit-setting requests
How is the collected information used?
crixo uses collected information only for the following legitimate purposes:
Account management — to handle registration, verify login, and ensure account security.
Transaction processing — to accurately complete deposit and withdrawal requests.
Customer support — to resolve your issues via 24/7 live chat and email.
Fraud prevention — to detect unauthorised access and combat fraudulent activity.
Service improvement — to enhance platform functionality and user experience.
Responsible gaming — to identify problematic behaviour early and provide support.
If you have given consent to receive promotional communications, crixo may occasionally send bonus offers or service updates. This is entirely optional — you may withdraw this consent at any time.
Information sharing with third parties
crixo does not sell or rent your personal information to any third party. However, limited information may be shared in specific circumstances:
- Payment service providers: Only the financial information necessary to process transactions through bKash, Nagad, Rocket, or Upay is shared. They operate under their own privacy policies.
- Technology partners: Selected partners involved in website operation, data storage, and technical support have access limited to the minimum information required.
- Legal obligations: Information may be disclosed in accordance with applicable law when required by a lawful order or direction from a competent authority.
- Business transfers: If there is any change to crixo's business structure, users will be notified in advance and their rights will be protected.
Confidentiality obligations are included in any agreement with third parties.
Cookies & tracking technologies
What are cookies and why are they used?
Cookies are small text files stored on your device. crixo uses cookies for the following reasons:
- Keeping login sessions active
- Saving user preferences
- Analysing website performance
- Security and fraud prevention
How to manage cookies
You can manage or disable cookies through your browser settings. Keep in mind that disabling certain cookies may cause some website features to not work properly — such as maintaining login sessions or saving gaming activity.
Analytics cookies collect anonymous data solely to understand overall usage trends — they do not reveal any individual's identity.
How is your information kept secure?
crixo applies industry-standard technical and administrative measures to keep your personal information secure:
In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law and take prompt remedial action.
How long is information retained?
crixo retains your information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. The following guidelines are followed:
- Active accounts: For the entire period the account remains active and for a reasonable period thereafter.
- Financial records: For as long as required to comply with legal and anti-money laundering (AML) regulations.
- After account closure: Once any required legal or regulatory retention periods are met, information is securely deleted or anonymised.
- Marketing communications: Relevant data is deleted promptly once you withdraw your consent.
Your rights and choices
crixo believes you have full rights over your own information. You may exercise the rights listed below at any time:
Right to access information
You may request to know what information we hold about you. Following verification, full details will be provided within a set timeframe.
Right to correct information
If any information in your account is incorrect or outdated, you may request a correction. Changes will be made subject to proof of accurate information.
Right to delete information
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.
Right to object to processing
You may object to your information being used for marketing purposes and withdraw your consent — this will not affect the core services of your account.
To exercise any of the above rights, send your request to [email protected]. Our team will respond to your request promptly after verifying your identity.
Protection of minors' information
crixo is a platform operated exclusively for those aged 21 and above. We never knowingly collect information from minors. Age is verified at the time of registration, and during the account creation process users must confirm that they are over 21 years of age.
If we receive evidence that a minor has created an account, we will close that account immediately and delete all associated information. If you suspect that a minor is using our platform, please notify us at [email protected].
Changes and updates to this policy
crixo may update this privacy policy from time to time. This policy may be revised in response to service improvements, changes in law, or the introduction of new technologies.
If any significant changes are made, we will publish a notice on the platform and update the "last updated" date at the top of the policy. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.
We therefore recommend that you visit this page regularly.
Contact regarding privacy
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Your information is secure, your experience is guaranteed
Play on crixo with peace of mind — SSL encryption and fair play are our commitment. Our support team is always here for any questions you may have.