Responsible Gaming at crixo — Your safety is our priority
Enjoy entertainment within your limits. crixo's smart tools and support team are always by your side.
The crixo platform is only for users aged 21 and above. Opening an account or playing games by minors is strictly prohibited.
What is responsible gaming and why does it matter?
Online gaming is an enjoyable form of entertainment — but it stays healthy only when done in a controlled and planned way. crixo believes every player should have full control over their time, money, and mental wellbeing.
Responsible gaming means using games as a tool for entertainment — not as a source of income or a way to escape financial problems. At crixo, we have built tools and safeguards into our platform to help you enjoy games safely and mindfully.
Our goal is not just to provide games — we want you to be a happy and healthy player in the long run. That is why protective options are easily accessible in every account.
Keep in mind
- Gaming is for entertainment, not a guaranteed way to earn money
- Only bet money that you can afford to lose
- Avoid placing large bets to chase your losses
- Take regular breaks and spend time on other activities
- Never play with borrowed money or funds set aside for bills
Our protection tools
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once this limit is active, no additional deposits will be possible until the set period has passed.
Self-Exclusion
Take a temporary or long-term break from your account. While self-exclusion is active, you will not be able to log in before the set period ends — your decision is fully protected.
Time-Out Break
Need a short break? Take a time-out from 24 hours up to 30 days. During this period your account will be suspended and no games or transactions will be possible.
Session Time Reminder
Track how long your gaming session has been running. After a set time, you will receive a notification from your account — stay aware and take a break when needed.
Loss Limit
Set a limit on how much you can lose within a given period. When this limit is reached, your session will automatically end — protecting you from further losses.
24/7 Support
If you have any concerns about gaming, crixo's support team is always here for you. Reach out via live chat in Bengali or by email — our goal is to help, not to judge.
How to use the tools
Log in to your account
Log in to your account on crixo and open the profile menu.
Go to the "Responsible Gaming" section
Find the "Responsible Gaming" section inside your account settings.
Set your preferred limits
Deposit, loss, or time limits — activate any one or more tools based on your needs.
Contact support
If you have trouble using the tools or need further help, let us know via live chat.
Recognise the warning signs of a problem
Check the signs below to see if gaming is becoming a problem. If even one of these applies to you, contact the support team right away.
- You are spending beyond your set budget and feeling regret afterwards
- You keep placing larger bets to chase your losses
- You are hiding your gaming activity from family or friends
- You feel restless or irritable when you are not playing
- You are spending more time gaming while neglecting daily responsibilities
- You are borrowing money or spending savings to fund gaming
21+ Age Verification Policy
To open an account and play on crixo, you must be at least 21 years old. This is a core foundation of responsible gaming in the context of Bangladesh.
We follow age verification steps during the registration process. If there is any doubt about a user's age, we may request an identity document. If a minor fraudulently opens an account, it will be suspended at any time and any deposited funds will be returned.
If you believe someone you know is underage and using crixo, notify our support immediately. A request to parents and guardians — use parental control software on your devices and keep your login details secure.
Remember: Age verification is not just a rule — it is our commitment to protecting children.
Practical tips for safe gaming
Budget planning
Before you start playing, decide the maximum amount you are willing to spend. Set this amount as your entertainment budget only — the same way you budget for a movie ticket or a restaurant meal. You can use the deposit limit feature on crixo to manage this budget automatically.
At the end of each gaming session, check your balance and note how much time and money you have spent. This habit will keep you mindful.
Time management
Set a time limit before you start playing. Set an alarm on your phone or use crixo's session reminder. Playing for a long stretch at once causes mental fatigue and reduces your ability to make sound decisions.
Keep regular time for family, physical activity, and other hobbies. Do not let gaming upset the balance of your life.
Mental wellbeing
Avoid gaming when you are angry, depressed, lonely, or under stress. Decisions made under the influence of emotion often lead to bigger losses. If you are not in a good headspace, take a break from gaming and talk to someone close to you.
Remember, both winning and losing are a normal part of the game. Feeling disappointed after a loss is natural, but trying to make up for it by placing even larger bets opens the door to bigger problems.
Family and social responsibility
Talk openly with your family about your gaming habits. If a family member expresses concern, listen to them carefully. Never use money meant for family responsibilities on gaming — your children's education, household bills, or emergency savings must always stay outside your gaming budget.
Need help? We are here
Talk to the crixo support team
If you feel gaming is having a negative impact on your life, reach out to us without judgment or hesitation. Our support team speaks Bengali and will help you set any necessary limits or breaks on your account.
Self-exclusion or temporary account suspension requests are processed within 24 hours.
Email:
[email protected]Contact us via live chat — Bengali support available 24/7
Professional help
Gaming addiction is a mental health issue and seeking professional help for it is a completely normal and courageous step. Mental health service providers in Bangladesh offer counselling related to addiction.
crixo recommends seeing a mental health professional if your gaming problem feels serious. Whether the issue is small or large — seeking help is always the right decision.
Assess the impact of gaming on your life — if you have any doubt, that is the right time to seek help.
Play mindfully, play with joy
Follow crixo's responsible gaming policy and let entertainment stay as entertainment.
Visit our FAQ to learn more or jump straight into the games.